SUPPORT
Shipping Policy
Shipping policy
This page explains the planned shipping process for LuckRoll orders. Available destinations, charges and delivery estimates shown at checkout take priority and must be verified before the store is published.
Order processing
Orders are reviewed before dispatch. Processing may take longer during launches, public holidays, high-volume periods or when an address requires confirmation.
Shipping destinations and charges
Available delivery regions and shipping charges are calculated at checkout based on the destination, product and selected service. Oversized electric bikes and batteries may have carrier or regional restrictions.
Delivery estimates
Any delivery window is an estimate, not a guaranteed arrival date. Customs inspections, weather, remote-area handling and carrier disruptions can affect timing.
Taxes and customs
Where checkout explicitly states that duties or taxes are included, no additional collection should be expected for that shipment. Otherwise, import taxes, duties or brokerage charges may be collected by local authorities or the carrier. Final tax treatment must be configured per market before publication.
Tracking and delivery
Tracking details are provided when available. Inspect the package on arrival and photograph visible damage before unpacking. Report missing parcels or shipping damage promptly with your order number and evidence.
Address changes
Contact us as soon as possible. An address cannot always be changed after fulfillment begins, and rerouting fees may apply.