Política de privacidad

Last Updated: September 2026

Welcome to LuckRoll ("we", "us", or "our"). We are deeply committed to safeguarding your personal data and maintaining full transparency regarding how your information is collected, utilized, and secured across our digital store and fulfillment channels.

SSL Encrypted
256-Bit Financial Security
CCPA / CPRA
California Consumer Rights
GDPR Compliant
EU & UK Data Protections
Zero Sale
We Never Sell Your Data

1. Personal Information We Collect

To fulfill high-value electric mobility orders and provide certified customer care, we may collect the following categories of personal information:

Contact & Delivery Details
Full legal name, residential/commercial shipping address, billing address, contact phone number, and verified email address.
Transaction & Payment Data
Payment card brand, last 4 digits of card number, billing zip code, and transaction logs (securely handled via Shopify Payments & PayPal).
Warranty & Service Records
Vehicle serial numbers, odometer readings, proof of purchase, and customer diagnostic photos/videos submitted for warranty evaluation.
Device & Telemetry Info
IP addresses, browser type, operating system, approximate geographic location, session duration, and standard browsing analytics.

2. Lawful Purposes for Processing Data

  • Order Fulfillment & Logistics: Processing payments, preparing oversized freight manifests, dispatching couriers (FedEx / UPS), and relaying live carrier tracking numbers.
  • Warranty & Customer Support: Validating official proof of purchase, diagnosing mechanical/electrical defects, issuing replacement RMA labels, and dispatching replacement components.
  • Fraud Detection & Security: Performing Address Verification System (AVS) checks, CVV verifications, and automated risk scoring to eliminate credit card chargebacks and identity theft.
  • Legal & Regulatory Compliance: Satisfying mandatory taxation audits, international customs manifest requirements, and transportation safety compliance.

3. Third-Party Service Providers

We strictly partner with trusted, industry-standard service providers who operate under contractual confidentiality obligations:

  • Shopify Infrastructure: Our online storefront is hosted securely on Shopify Inc., providing end-to-end PCI-DSS Level 1 compliant checkout systems.
  • Logistics & Fulfillment Centers: Regional third-party logistics (3PL) warehouse partners and freight carriers receive shipping coordinates solely to complete vehicle deliveries.
  • Certified Payment Gateways: Payment details are encrypted and transferred directly to gateways (Shopify Payments, PayPal). LuckRoll never stores raw CVV or complete credit card numbers.

⚖️ Your Statutory Privacy Rights (CCPA / GDPR)

Depending on your jurisdiction (such as California or the European Economic Area), you are entitled to exercise the following rights:

  • Right to Know & Access: Request a complete report of the categories and specific pieces of personal data we retain.
  • Right to Deletion: Request the deletion of your personal details, subject to statutory retention exceptions (such as open warranty obligations and tax audits).
  • Right to Correct: Request that inaccurate or obsolete contact details be corrected in our systems.
  • Opt-Out of Direct Marketing: Unsubscribe from promotional email newsletters at any time via the one-click "Unsubscribe" footer link.

Contact Our Data Protection Officer

To submit a verifiable consumer privacy request or inquire about our data retention practices, please reach out directly to our compliance desk:

Data Privacy Inquiries: service@luckrollebike.com