Política de reembolso

Thank you for shopping with LuckRoll. Due to the high-value, hazardous (lithium-ion battery), and oversized freight nature of electric bikes, please review our comprehensive return, exchange, and refund terms below.

1. 14-Day Return Window (Unused Condition Only)

We offer a 14-day return window starting strictly from the date tracking records show your delivery as completed. To be eligible for a return:

• Pristine Condition: The e-bike must be completely unused, clean, and free of any dirt, dust, road grime, scratches, or wear, with zero (0) recorded miles or kilometers on the display odometer.
• Original Packaging: The bike must be repacked securely in its original factory packaging box and protective foam inserts to withstand transit shock.
• Completeness: All bundled original accessories must be inside: keys, battery charger, removable battery pack, tool kits, manuals, and any promotional gifts.
• Mandatory RMA: Returns strictly require an approved Return Merchandise Authorization (RMA) from LuckRoll support. Unauthorized returns sent without an RMA will be rejected at the warehouse dock.

2. Return Scenarios & Fee Responsibilities

⚠️ Reporting Transit Damage & Initial Defects (DOA)

If your product arrives visibly damaged from shipping or exhibits an out-of-the-box electrical failure:

• Report to service@luckrollebike.com[cite: 3] within 48 hours of delivery.
• Provide high-resolution photos of the outer shipping box condition, carrier shipping labels, and clear diagnostic photos/video showing the defect.
• Verified transit damage or DOA will receive free replacement parts, certified repair assistance, or an authorized vehicle replacement at zero additional cost to you.

3. How to Initiate a Return (4-Step Process)

Need Help with a Return or RMA Request?

Please do not return any parcel to the address printed on the shipping label without prior confirmation. Unauthorized returns cannot be tracked and will not be refunded.