Política de frete
Thank you for choosing LuckRoll. We are committed to providing fast, reliable, and secure fulfillment for riders across the United States and globally. Please review our regional delivery timelines, customs handling, and freight terms below.
1. Order Processing & Fulfillment Hubs
To ensure prompt delivery, LuckRoll dispatches orders using a strategically distributed domestic and global fulfillment network:
- United States Domestic Orders: Dispatched directly from our domestic warehouse hubs via reliable ground freight carriers.
- International Deliveries: Dispatched from regional fulfillment hubs or directly from our specialized manufacturing facility, depending on stock availability and regional customs routing.
- Order Processing Window: Orders are standardly processed and prepared for carrier pickup within 1–2 business days (Monday through Friday, excluding public holidays). Tracking information is emailed automatically upon vehicle dispatch.
2. Estimated Transit Timelines
| Destination Region | Logistics Carrier | Estimated Delivery Time |
|---|---|---|
| Contiguous United States (Lower 48) | FedEx / UPS / Regional Ground Freight | 3 – 7 Business Days |
| Canada & Mexico | International Ground / Express | 5 – 10 Business Days |
| Europe & United Kingdom | Local Warehouse Stock / Intermodal Freight | 4 – 9 Business Days (Local) 15 – 25 Business Days (Global) |
| Australia, New Zealand & Global Rest | Specialized Battery Line / International Cargo | 7 – 15 Days (Express Parts) 20 – 35 Days (Battery / E-Bike Cargo) |
3. Customs, Duties & Taxes
- Domestic Deliveries: Orders fulfilled within domestic US warehouses include all standard transport fees. Applicable state/local sales taxes are calculated transparently during checkout.
- Cross-Border Deliveries: Unless explicitly identified at checkout as DDP (Delivered Duty Paid), international dispatches operate on a DAP / DDU (Delivered at Place / Unpaid) basis. Import tariffs, Value-Added Taxes (VAT/GST), or specialized customs brokerage handling fees imposed by the destination country remain the recipient’s responsibility.
⚠️ Shipping Restrictions (No P.O. Boxes / Military Stations)
Due to strict federal transport regulations concerning heavy lithium-ion batteries and oversized freight:
- We CANNOT deliver to P.O. Boxes, APO/FPO/DPO military addresses, or automated parcel lock stations.
- Delivery is strictly limited to the contiguous 48 United States. We do not dispatch complete e-bikes to Alaska, Hawaii, Puerto Rico, or overseas US territories.
- Please always provide a physical residential or commercial street address along with a valid reachable contact phone number at checkout.
📦 Oversized Cargo Handling & Inspection Protocol
- Electric bicycles are classified as heavy freight (packaged weight typically exceeds 65 lbs to 80+ lbs).
- To prevent porch piracy and protect high-value cargo, a direct adult signature may be mandated upon delivery.
- Mandatory Inspection upon Delivery: Prior to signing the carrier receipt, examine the exterior carton. If visible crushing, punctures, or severe box tears are present, immediately photograph the package from multiple angles, ask the courier to note the damage on the manifest, and contact our team within 48 hours.
Need Address Amendments or Dispatch Support?
Orders enter warehouse fulfillment automation immediately. To update delivery coordinates or cancel an order, please submit a priority ticket within 2 hours of placing the order. Dispatched vehicles cannot be rerouted while in transit.